Seven-day cancellation window
The current terms state that a purchaser may request a full refund within seven days of purchase unless the online course has been started. Logging into the course is treated as starting it.
Clear purchase information
Course refund policy
A plain-language summary of the current refund conditions. The complete Terms and Conditions remain the governing document.
How to request a refund
Email admin@teflen.com with the purchaser name, email, course, purchase date and reason for the request. Keep a copy of the message.
Assessment and resits
Course failure and additional assessment attempts may be governed by extension or resit conditions described in the complete terms.
Employment-related provision
The current terms contain a separate employment-related refund provision with evidence and processing conditions. Read it in full before relying on it.
This summary does not replace the complete Terms and Conditions. If the two differ, the complete terms apply.